Worst customer service from Allete Groenewald - Constantia Metering (Pretoria)

I was a tenant at a certain flat which used Constantia Metering as the service provider for water services. When I moved out I sent an email to request a name change on the account to the new tenant which I provided all the necessary documentation with the new tenant details. two months later the account is still on my name. I called again 22/11/2021 and spoke to Allete Groenewald who is the person I've been in-contact with since day 1. Allete was so rude on the call and ended up telling me that it was my responsibility to tell the new tenant to go to their offices to complete new forms. How is that my responsibility when I went as far as sending her the new tenants documents.

@Allete you really need to change your attitude towards clients.