water keypad faulty poor service

Always a water keypad meter that has problems and we stay from 2 - 3 days with no water with small children. When you go to them they provide you with the new keypad and you get told it will synchronize when you follow all the steps they give you only to get there and the pad doesn't even have the proper number spaces for the meter number that you loaf the voucher on. You give them a call with the cell numbers they have provided you with the answer but no one speaks back to you and the other cellphone number is so full sit doesn't even take any calls nor messages. This is the SA we leave in and the companies do as they please on human lives and as it is we have pandemic of COVID and with no water staying in a flat not that you can't buy but the problem is the services you get for the Agencies that are providing the services it sucks!!!!!!!!!!! So unbelievable and this isn't the first time it has happened!!!!!!!!!!!!!! As for the technician that they tell you he will be coming in some instances they never pitch up until you call again and only then maybe they will react or never until the next day again.