Very bad service

<p>Three months in a row have I experienced smart prepaid electricity loading. No details have changed, I pay with same bank as the company to enable quick payment, but the past three months have been a nightmare. The guy by the name of Jaco who is never in the office, and supposedly have emergency number is of no use at all and not bothered by the treatment he gives us. You wait over 48 hours for electricity to be loaded, and before it can be done,whether you are off completely you have to send emails, calls and he can't even apologize for his incompetency. His excuse is that he is not in the office, shouldn't there be someone during office hours who stay in the office to load electricity . Very ****y service from a service provider. </p>