Overcharge on account, no invoices received

<p>I have been sent a warning letter to pay a R496.49 on my account that was due yet I never even received this invoice. Nevertheless I made the payment on date I sent 3 emails asking for them to send me the invoice, they then don't even reply with an apology or nothing, all they do is send me a blank email with an invoice attached that has absolutely nothing to do with the dispute as this invoice relates to a billing of last year which has long been paid. I then write yet another email to advise them it's the wrong invoice, they then send me an invoice with triple the charge and above that add the R 496.49 which they still cannot provide an invoice for or explain what this amount is for. They then also charge me a fee of R149 for charge of a warning fee for an invoice I never received. I am getting no responses or explanations back from them on my email, they are charging interest at a rate that is not legally acceptable.</p> <p>when trying to call their phones just ring. And as I see their response to hello peter is also currently standing at 0%</p> <p>Utterly SHOCKING service!</p>