Disgusting service

We moved into Falcon heights yesterday, contacted Constantia metering to re connect our electricity as the precious tenant did not inform us it would be disconnected. We were told we need to call on Friday morning at 8am, fill out the form and it would be re connected within 30 minutes, called at 8am today and were told if we come to the office it can be done in 30min or if we do it online it would take 2 days, my husband drove to the offices, paid the R950 fee as well as re connection, was told it would be reconnected within 4-5 hours (This was at 11am) they closed at 1pm and up until now 8pm we still do not have electricity, we tried calling the after hours number which goes straight to voicemail! This is ridiculous and disgusting service being 2 days without electricity!! We pay for a service and don’t receive it