Zero Communication s****s

If it was possible to give a negative star, that's what this insurance would receive. I launched a third party claim (ref: VAPSUR-615) after one of their customers bumped my vehicle from the back. The accident happened on the 22 Dec 2018, their office could only assist me on the 7 Jan 2019. They sent me a list of documents required to process the claim. I sent required documents, and only on the 15th I got a response to say my matter will be handled by Mr Ernest Mpholo. I was still required to email him the same documents from before. I did so. After a few days of no feedback I called the office, and was told Mr Ernest Mpholo is on sick leave. Up to this date there's not even a single response from them, not even to say they received the documents. Every time I call, I get referred to a new someone who claims they will look into the matter and get back to me, but never do. It's been over a month now. All I need is a response. Terrible insurance company