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Siphelele S
1 reviews | Active since Aug 2020
27 Aug 2020, 06:30
Worst customer service ever
Terrible service, they never respond to e-mails. I have sent a couple of e-mails regarding My mother’s PMD policy. This Is after they sent comms stating that the policy will be reinstated given that I pay previous month’s premiums. I have requested that they send me the details on the amount to be paid and a new policy document. I sent a first e-mail 3 weeks ago and up to this day I still haven’t got any responses.
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Replies (4)0
Replies (4)
Constantia Insurance Company Limited's replyOfficial
27 Aug 2020, 12:29Good Day Siphelele,
We acknowledge receipt of your complaint.
Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.
Regards,
The Constantia Team
We acknowledge receipt of your complaint.
Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.
Regards,
The Constantia Team
Constantia Insurance Company Limited's reply27 Aug 2020, 12:29
Official
Good Day Siphelele,
We acknowledge receipt of your complaint.
Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.
Regards,
The Constantia Team
We acknowledge receipt of your complaint.
Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.
Regards,
The Constantia Team
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Siphelele S's updateReviewer Update
28 Aug 2020, 06:26Hello,
Please see below - Policy number - LG*** & cell number - ***
Please see below - Policy number - LG*** & cell number - ***
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Siphelele S's update28 Aug 2020, 06:26
Reviewer Update
Hello,
Please see below - Policy number - LG*** & cell number - ***
Please see below - Policy number - LG*** & cell number - ***
SS
Siphelele S's updateReviewer Update
02 Sept 2020, 18:42I am still waiting even now. I am gonna take next steps now.
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Siphelele S's update02 Sept 2020, 18:42
Reviewer Update
I am still waiting even now. I am gonna take next steps now.
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Siphelele S's updateReviewer Update
02 Sept 2020, 18:44I am taking the matter to the insurance ombudsman next.
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Siphelele S's update02 Sept 2020, 18:44
Reviewer Update
I am taking the matter to the insurance ombudsman next.