#weDON'Tcare

We don't have to accept what this ********* company does! They ignore and drag out as long as possible, until we give up. There is legislation such as Policyholder Protection Rules, Treating the Customer Fairly, FAIS, FICA and many more that protects us as clients. Legislation in SA dictates that Constantia must have and FOLLOW a Complaints policy and process, which they apparently do have but don't follow. this is the link

https://static1.squarespace.com/static/5ae246304eddec82580e9dfe/t/5b07c9296d2a733fd78d***/constantia-group-all-our-policies-complaintsresolutionprocedureversion3-march2017-signed.pdf

Log a FORMAL complaint and if they don't follow the process, or you are not happy with their response, escalate your complaint to the Short Term Ombud *** / ***. This is your RIGHT.

It is the only way that there is a documented record which they must report to the FSCA and which will highlight their lies and deceit.