VERY UNHAPPY CLIENT

I don't do this bad review thing. BUT TODAY I have had it up to here with Constantia Group & Insure Africa!!!!! Worst service, disgusting customer care, no ability to solve a problem and the most ******** company I have ever dealt with. I took out a Mechanical Protection Plan in 2021/9 November. I paid the plan in full for 24 months upfront (R9874). R7315 Product Premium R914 Commission Amount R1645 Inspection Fee

I then sold the vehicle in August 2022 and requested a cancellation of the plan and a refund as the plan have never been used. It is now a year and 4 months begging, pleading, asking and fighting to please just get my refund. I was bounced from one person to another including James Murray but still I'm left with no answers. I go onto the liquidation portal for over a year now, submitted my claim so many times and waiting forever for the validation process. I mean seriously its been more than a year!!!

Within seconds I signed up, paid the plan in full for 24 months, never had any claims, and now that I fair and square want my refund I am held on a string for more than a year!!! This is absolutely unacceptable and I wouldn't recommend Insure Africa or Constantia Group at all!!! They are not even bothered by bad reviews because of the liquidation. So us helpless customers will just be left in the darm to suffer!