Unprofessional and appalling customer service

Policy Number - LG***

I had a life growth cover for my dad which was taken out a few years ago. I received an email in March stating that my policy is being cancelled due to some laws that have changed so they are unable to have motor and life under 1 umbrella. I then called in and asked if they could either assist or refer to me to place where I can take out life cover for my dad who is now 70 and was told they can't help me. What type of customer service is that, they cancel the policy not me and now I am left with the problem. I received another mail in July/Aug stating that the ruling was overturned and should I want to have the policy reinstated I would have to pay all the outstanding contributions from March to Aug in full before the end of September. I did not cancel the policy and don't see why I am being forced into a corner to pay all that money upfront which is money I do not have. I called in and spoke to one of your consultants who promised to escalate the query and will get someone to call me back which never happened. I need this policy reinstated and am prepared to pay the amount off with my normal payments. At the end of the day it was not my fault the that the policy was cancelled. I need someone to call me as a matter of urgency, I need this sorted out.