Unhappy/Frustrated Client

I am very frustrated and angry with this company. I took out two policies for my uncle and aunt LL*** & LL***7. When it was time to claim once they passed away I had no luck, I have been calling the call centre but no one can help me. There is no assistance at all for such a big company they are very unprofessional. You get sent from pillar to post and no one can tell me what is happening with my claims. If someone can please reach out to me and give me so attention I would really appreciate it. I was good enough for you to take my money but now when it comes to claiming you guys are GONE. I had to bury my uncle and aunt with family contributions and even a decent funeral. You think you pay a policy to make you will have the funds but get treated like dirt. PLEASE CAN YOU CALL ME WITH URGENTCY FLORENCE VAN WYK -