TERRIBLE SERVICE CONSTANTIA GROUP INSURANCE GRAIL 10668

A 3rd party claim was lodged with Constantia Group in Jan 2019. The claim number GRAIL 10668. I sent through all the requested documents by end of Jan 2019. Chriszane Le Batie conformed receipt of the documents via email. I was told that Ernest would be dealing with the claim. I have been trying to contact him for 3 weeks with no luck. I eventually get hold of Tricia who promised to call me back with an update. Ernest then returns my call. I ask him for a reason for not answering my calls and he says he receives 1000 calls a day and cannot answer all the calls. Eventually after arguing with him on the phone i was asked to re-submit my documents to another mailbox. On 28/02 i send through all the documents to the other mailbox. Up until today, 11/03/2019 i have not received a phone call or email confirming receipt of the information or to give me some sort of feedback of what is happening.

I have to say that the service or rather lack of service, is pathetic.