Taking money month by month but when something small happens policy gets cancelled

<p>I've been with Adminplus for + - 5 years now and to my knowledge CONSTANTIA INSURANCE COMPANY LIMITED is the underwriters of that insurance.</p> <p> </p> <p>The end of May I saw a debit order that looked funny on my bank statement so I did a reversal then it clicked with me afterward that it was the insurance I then immediately called the insurance and spoke to Princess who is and was always helpful and just advised me to make a direct payment and I did that. Then in June there was still a block on the bank side " I guess they do that when you reverse " anyways when I noticed that I once again immediately called Princess and she informed that everything was fine and a double debit will be deducted the 27.07.2017 and the policy will remain active.</p> <p> </p> <p>Then on the 24.07.2017 the most unfortunate happened and I got pick pocketed and I reported the matter to the insurance particularly Justin and he register the claim and informed me the claim was approved and the insurance is sourcing a replacement unit. Then on Thursday I noticed that there wasn’t any debit made and the same on Friday , I then called the bank and they had no blocks or have not gotten any request from the insurer. I called in spoke to Tougheeda Saunders and the very blunt and rude claims manager Chanel who informed me that they cancelling my policy and debit was cancelled from being made and the fact that a claim was made that the policy was cancelled. </p> <p> </p> <p>Now up until Friday this policy was ACTIVE I check my email this morning it’s been cancelled and backdated to the 01.06.2017. My question to you people are do you chase away all your clients in a time of need and is your play just to collect the people’s money. I've always admired and marketed this insurance but I assure you now I only got mean things to say.</p>