System down for two weeks at Constantia Insurance Company

Good Morning

I have mobile phone insurance with Admin+ and i had made a claim and submitted all required documents about a week ago, going for two now. I have sent numerous emails asking for feedback and and all i get is “the system is down, we are still verifying your claim”. I am one who really doesn't mind waiting as long as i am kept on the loop on what’s happening and i am provided with a sensible explanation for the delay, ‘cause system is down doesn’t cut it. I refuse to believe that such a big company would allow their customers to be impacted negatively due to a system. My biggest concern of all though is that the festive season is almost over and i need to return to work. Like many SA’s i rely on my phone to work and it frustrates me when no one is saying a word except “the system is down”. Please tell me something, a turn around time, something, so i too can maybe get a back up phone in the mean time or something