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natasha.robertson natasha.robertson

1 reviews | Active since Aug 2016

11 Jun 2020, 08:03

Second Complaint - *****ing money, cancelling policy due to your underwriting!! *****

*****ING MONEY FROM CLIENTS AND CANCELLING POLICIES WITH NO REFUND I would like officially like to lodge a complaint against Constantia Insurance Company Limited c/o Prime Meridian Direct. You have offered life cover via the Prime Cover Grow Policy which clients like me, have been contributing towards every month and communication via sms was received on the 21 February 2020 stating that as of end March 2020, this policy is no longer in place due to regulatory changes. Furthermore, requests for a full refund for those (like myself) who have not claimed against the fund was denied. The company spokesperson, Michelle Govender, has offered no further explanation has to what the changes are and why so many people have been embezzled by this scheme. No consultation was offered. A letter addressed to (E-mail) *********** (person) Donatus Egharevba was sent to me. I am certainly there are thousands in my situation that have been paying religiously every month and now, we don’t even have our monies back due to PMD banking these monies. This is an embezzlement scheme and would like this further investigated. I am certain that are more people that have taken for a ride with other ‘offerings’ and ‘financial services’ by this institution. I can be contacted on ***. All I want is a full refund of my monthly contributions since commencement of the policy (26 January 2016). I have further lodged a complaint with Consumer Watch and the Ombudsman. I have lodged a complaint on this platform in May but you have not come back to me. You are an ********* company. Policy number LG***

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Replies (1)
Constantia Insurance Company Limited
Constantia Insurance Company Limited's reply15 Jun 2020, 15:39
Official
Good Day Natasha,

We acknowledge receipt of your complaint. 

Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.

Regards,
The Constantia Team