PRIME MERIDIAN CANCELLED MY POLICY

The insured are my Father and Father -in-law, the policy commenced in 2016. On the 25/02/2020 , I received an SMS regarding the cancellation of the above mentioned policy . Also asking me not be alarmed and I will be contacted by an agent..

The sms was followed up by a call from a lady called Amanda who telephonically informed me of a change of underwriters and a new product that would be a continuation. No changes infact better with a new accidental death benefit. I accepted and a contract was to be emailed to me. This wasn't received.

I'm 26.02.20 when I called regarding the same was told what I'm talking about could not have happened. It's not possible that such a conversation transpired even. There's just CANCELLATION. NO CONTINUATION OR REPLACEMENT PRODUCT OR REIMBUR*****T OF PREMIUMS.I suggest you guys go through your recorded calls regarding the same. Your call centre agents lack professionalism or information and send clients from extension to extension and offer no real solutions.Your agents even sympathized with me and said its wrong. Their statements that my father was covered during the period that I paid premiums infuriated me as the pre-existing conditions waiting period is 36 months. I paid premiums for at least 44 months I'm paying hard earned money every month for a cover that will grow bigger as my dad grows older. 3 years in snatching it away , leaving him at an uninsurable age and robbing me if my premiums is wrong. My household has 2 policies, that equates to about R150 k paid to Prime Meridian, who gave me a contract and took the premiums but claim that Constantia Group will give answers. No way. This is ****************. Financial restrictions and pooling of resources by my mom and me made this policy possible so that my mum can have a better life when my father is no longer around. Do you think to be ******** out of R3000 a month for over 3 years is acceptable to pensioner. We cant accept that my policy was cancelled and im being ******** out of all my premiums. I wish clarification on this matter as i am serously disturbed about this.

l have a contract with PRIME MERIDIAN DIRECT, they took my premuims and l deserve answers from them.