Prime_Covergrow

Hi , so my compliant is the same as the rest of complaints already logged for the abrupt cancellation of Prime living grow cover against Prime Meridian Direct and Constantia Insurance Company. Through your emails, SMS and “one” call to me (Which the consultant said she can`t answer any off my questions and she just needs to read the script they been given ) note that your fail to address the concerns regarding all of the premiums that were paid. This is over 44 months of the amount of R449. This cover was taken out on my father who has not retired, you are trying finding a life cover at his age of 65 with pre-existing medical condition at an affordable rate and cover.

Questions: 1) What is the directive in terms of all the premiums that have been paid to-date? 2) A service product was not sold but a life cover. It cannot be cancelled but moved to a different product since you don’t have a similar product , what is the next steps? . 3) Constantia was always the insurer of these services provide render by Prime Median and on your disclosure schedule, you indicate long term insurance B as intermediary services. When did you realise that your have disclosed false information ,surely all premium should be returned to customers because your could not collect nor pay-out for this intermediary services

Enquiring telephony is not the best options as your consultants are not equip to answer questions and you never reply via email. Policy number : LG***