Poor Service
Incident occurred on the 6/11/2018 and I lodged a claim the next day. reported to The Insurance Club which is a subsidiary of Constantia Insurance. Today is the 23/11/2018 and I still have not received any feedback or time frame on when the claim will be concluded. I have had to deal with some of the most unprofessional staff and ********* assessor. Lodged a further complaint with Constantia management as they are listed in the policy document, what a total waste of time as they only sent and acknowledgement of receipt for my email and provided no further assistance. What a joke, forget the premium and insure with a business that will pay out your claim on time.
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Replies (3)0
Replies (3)
Constantia Insurance Company Limited's replyOfficial
26 Nov 2018, 09:33Good Day
Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.
Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication.
Kind Regards,
Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.
Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication.
Kind Regards,
Constantia Insurance Company Limited's reply26 Nov 2018, 09:33
Official
Good Day
Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.
Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication.
Kind Regards,
Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.
Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication.
Kind Regards,
's updateReviewer Update
28 Nov 2018, 07:36Good day
Policy number T ********** 31
Oh and keep looking for a reason not pay the claim wish you luck on your search.
Regards
's update28 Nov 2018, 07:36
Reviewer Update
Good day
Policy number T ********** 31
Oh and keep looking for a reason not pay the claim wish you luck on your search.
Regards
's updateReviewer Update
28 Nov 2018, 08:24Further to the above you allowed a Assesor to continue working on my claim after a complaint was raised against him. He then decided to appoint a forensic examiner and this further show his prejudice towards this claim and ********* behavior as their was no valid reason for the appointment. The person who caused the accident has his claim resolved whilst I am still waiting for your conclusion! I should of insured with his insurer it shows the difference in service and staff.
's update28 Nov 2018, 08:24
Reviewer Update
Further to the above you allowed a Assesor to continue working on my claim after a complaint was raised against him. He then decided to appoint a forensic examiner and this further show his prejudice towards this claim and ********* behavior as their was no valid reason for the appointment. The person who caused the accident has his claim resolved whilst I am still waiting for your conclusion! I should of insured with his insurer it shows the difference in service and staff.