sS
sturmair S

1 reviews | Active since Sept 2016

04 Mar 2020, 15:04

PMD and constantia cancelling of policies

To whom it may concern

There are thousands of people who have policy with primeridian / Constantia insurance We have a big dalemna on hands, i took out a disablity and cancer policy LG*** - 3 years old now at R449pm with primemeridian and constantia insurance is underwriters, got sms stating out policy is to be cancelled end march 2020 no proper explanations and i have called them number of times and emailed them and not proper explanations or even offers for another option, my hubby took out lifecover LG*** which is nearly 5yrs old R1499pm and now his to is to be cancelled with no explanation or alternative options, problem is my hubby is 69yrs old may and due to his ill health he will never be able to take out another lifecover, he took this policy to take care of his family..There are thousands of other people in similar situation and this is not right, we work hard for our covers and to live on and this is how these people carry on with out livelihoods, they still carry on taking debit orders, please we need your help with this as we have not other options at moment, we also wrote to ombudsman and no replies from them either...…

Sms we received:

Dear Moira Sturmair, ***. Due to regulatory changes Constantia Insurance Company Limited needs to discontinue & cancel your Living CoverGROW policy with effect from 31/03/20. Please do not be alarmed, we will call you over the next few days to explain everything. You may call ***, email *** or reply 1 for further information

Please help us, Moira sturmair Andre theron *** cell *** cell ***

thanking you

0
Replies (2)
Constantia Insurance Company Limited
Constantia Insurance Company Limited's reply06 Mar 2020, 16:31
Official
Good day

We acknowledge receipt of your complaint. 

We will have a consultant contact you shortly  to address your queries. 

Regards,
The Constantia Team
sS
sturmair S's update06 Mar 2020, 17:55
Reviewer Update
same response every time from all staff, even managers who I emailed chose to ignore my emails and have had their photos and info taken from their website, manager of life department has no idea of nothing and could not give answers, u guys have known for months what is to happen and chose to continue taking peoples money for your own benefit and here we are sit with nothing and losses, especially those who are elderly and ill health who can no longer get life cover, shame on you …….we want answers now not later?????????????????