Pathetic and Disgusting Service, Worst experience ever

On The 18th Of March 2021 I submitted a claim to this insurance company as my vehicle was ****** and not been recovered, It is now the 4th of May 2021 and nothing has been resolved..No one wants to take responsibility for their mistakes..My Policy clearly indicates that it is covered for the retail value and this company refuses to pay the retail value of the vehicle. The amount which they want to pay us is around R40 000 less than the retail value. All that is going on right now is that I'm being pushed around between the claims department and the underwriting department and still no one wants to take responsibility.. I've tried calling they complaints department as well and there is never anyone available to take my call. Due to my experience I would never advise anyone to insure with this company. Everything seems quiet clear on my policy but I fail to understand how people can be so ***********.