PATHETHIC SERVICE AND NO COMPASSION

Have been paying my Prime Living Legacy plan since 2012. Received sms on 20 February 2020 informing me that policy is being cancelled on 31/03/2020 but to "not be alarmed as an expert will contact me with an alternative solution". On 09/03/2020 a call center agent phoned me to inform me that the policy is being cancelled and that there will not be any compensation or alternative solution. They only need my email address. She said she was going to email me a letter and I am still waiting for it. Prime Meridian has mentioned nothing about moving my policy or any correspondence regarding my policy. I have been trying to get hold of Constantia, but no luck the phone just rings. What i want to know is what happens to all the rpemiums I paid for this policy? there is no form of any compensation or whatsoever?

my monies cannot just be takenf orm my account every month only to be told it will be cancelled,mind you it is not even me that is cancelling the policy?This is unacceptable and there needs to be some way forward with this. my mom is now 63 what do you wnat me to do now after paying 8 years on her policy?