Outstanding claim for over one year

I have a policy with Constantia Insurance Company Ltd, administrated by Rodel Administration Services (Pty) Ltd and I have been paying monthly installments since November 2020. I had an accident on the 4th April 2022 and I have a pending claim with Constantia since then. The claim with Constantia was approved and later was told that the company is being liquidated before a payout was made. In august 2022 I received an email from Rodel to say that Constantia is having financial issues and they are moving all their clients to Hollard and Rodel remains the admin house. I was requested to complete and submit documents to Constantia, which I did and was given a claim number. Few weeks later, the claim number was changed. I have been following up on a weekly basis requiring feedback, but my queries kept falling onto deaf ears since I still don’t have answers and a year later, I am still driving around with a damaged car, asking myself what was going to happen if the car was not moving. In March 2023 I was promised that they would send claim documents to me “shortly” and to this day, I am still waiting. I have asked Rodel to assist but they say they cannot assist since it is a liquidation/ legal matter and not an insurance matter. If the broker cannot assist and the insurance cannot assist either, who must we turn to because payment to the insurance has been made. I demand that Constantia/Rodel must fix my car immediately, I do not owe them. If they cannot, they must refund me the premiums from the day I made the claim to date because in any case I have paid more that they have approved to pay.