NO RESPONSE ON CLAIM 10329

I would like to begin on the 10/11/2018 I was involved In a motor vehicle collision whereby my vehicle was stationery at the Robot and vehicle that knocked into mine from behind, I am claiming from the other parties insurance and Ernerst has been handling my claim on claim number GRAIL 10329, I must say that he lacks at any service level, when you call him he says he emailed documentation and no such email arrives, I am getting sick and tired of this bull**** service and if this does continue I will take further action. I have submitted all my documents yet nothing comes from you people? What kind of disgusting operation is this yet I am not at fault the other idiot that knocked me from behind because he was on his cellphone and not paying attention is yet I have to put up with this **** service from Constantia.....