No cover, no refunds: thousands of 'high risk' policyholders' life and illness policies cancelled

Prime Meridian cannot be trusted. I took out a Life Cover Grow individual policy for my mother which is 70 years old. Just after the 3 Year waiting period had expired, we had to resubmit another medical report.

Now we receive an sms to advise that the policy is to be cancelled, due to a regulation issue. I had taken the policy with Prime Meridian, I dealt directly with them at all times, as I have a power of attorney from my mom. Prime Meridian is now referring queries to the underwriters Constantia as the issue is not with them. This is purely passing the buck.

Then they say someone will call you. A call is duly received from ARA Direct not Prime Meridian. Amanda, ref number:340841, advises it is a courtesy call to get client feedback regarding the proposed change. it was just a survey regarding client responses. Which I clearly indicated that I am not happy and will be approaching the Financial Sector Conduct Authority (FSCA) and the Insurance Ombudsman as it leads to unfair outcomes for us as the policy holders.

My mom is too old to get life cover elsewhere at the moment and Prime Meridian has no alternatives. They will be no refunds for premiums paid thus far, and this is not what we wanted when we took out the policy i:e Refund of Premiums.

My mom is completely devastated about the lack of understanding and empathy from Prime Meridian. Prime Meridian, was not fair and honest and does not care about people that have trusted them. If they did this to not just us, but all the other individual that have the life policies with them.

Don't trust Prime Meridian or Constantia Underwriters, as this will happen to everyone else that are using all their other services. My suggestion is change to more reputable insurance providers, and prevent the heartache in the future. Pensioners don't deserve to be treated in this way. So do it for them and move your policies away from Prime Meridian and Constantia Underwriters.

I am sure that this was be promptly followed up by a standard template message to respond to my complaint, which I see that Prime Meridian is very good at on Hello Peter.