Messing with our lives during these trying times

I have a funeral policy with Prime Meridian Direct from 2012. To my shock yesterday I was informed my policy was moved to a different underwriter without my knowledge. They stopped debiting my account February 2020 and they say the new underwriter was supposed to have started debiting me in March 2020. Till today no debit has gone off nor communication from this insurance company. Now what makes me more angry is that how could Prime Meridian decide to move our funeral plans to this new underwriter during the pendamic.... and the thought that should any of my loved ones passed on last year I could have not being covered.... all I want is all my premiums back so that I can start a new waiting period elsewhere with a company that is trustworthy