********** and *******

Have been paying my Prime Living Legacy plan since August 2012. Received sms on 20 February 2020 informing me that policy is being cancelled on 31/03/2020 but to "not be alarmed as an expert will contact me with an alternative solution". On 16/03/2020 a call center agent phoned me to inform me that the policy is being cancelled and that there will not be any compensation or alternative solution. They only need my email address. May 2019 I have contacted Prime Meridian regarding my policy and they have not mentioned or told me anything about this when apparently they have already cancelled with Constantia in April 2019, this is according to Liso, a call centre agent at Prime Meridian. They have kept me paying for another year just to ***** my money. Prime Meridian now tells me they are sorry for not informing me earlier but it was actually up to Constantia, but they still took my monthly payments, last payment which was deducted on 29 February 2020. I don't earn enough money to have more than one policy, this was the only cover I had and now I had to find out that I have been paying for the past eight years for nothing!! Just to be told sorry, you loose all that money!! They cant even move it over to another plan or something!! This is unacceptable!