MM
Mlungisi M

1 reviews | Active since Jul 2011

26 Sept 2017, 15:26

False Report of Claim assesment and assumptions

I am extreamly angry and appalled at the decision taken by the insurance based on assumptions and false report from the claim examiner. The claim examiner interviewed myself and i told him exactly what was bought and that i drank cool drinks but no alcohol but he kept on insisting i had some and wanting me to confess and i told him to stop pestering me with such questions. even the interviews he had with the parties involved didnt indicate any form of me drinking. Now i see even the assumption that the hennessey has so much alcohol and that i drank it and was then intoxicated. This is very low level of trying to shift the responsibility to the insured

0
Replies (2)
Constantia Insurance Company Limited
Constantia Insurance Company Limited's reply26 Sept 2017, 15:48
Official

Good Afternoon

Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.

Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication

MM
Mlungisi M's update26 Sept 2017, 16:10
Reviewer Update
SAX ********** - i am referring this matter to the ombudsman. I waited and comp**** with all the paperwork and interviews and now false assumptions and report.