Extremely poor delivery of service

<p>First claim since being with these guys. Contacted them on 16 Feb 2017, they said I need to contact my broker, which I duly did. The broker argued that Constantia should handle. went back and forth for a week before submitting claim docs directly to Constantia. After a week of no feedback, I called them to request an update( Friday 10 March 2017) where they suddenly claimed that my license disc had mysteriously vanished at the tow yard and it was up to me to prove my car's license was valid. I spent 4 days at the traffic department (which was offline) getting this proof. The traffic dept grilled me on why i needed it, expalined about the accident and Insurance etc. They proceeded to list my car as currently unroadworthy due to the vehicle in question being declared a write off. Upon submitting this to Constantia, I was told I would now have to prove that my car was roadworthy prior to the accident. This is unacceptable as it was due to their first instruction that this was even the case. I am still waiting forthem to process my claim. I have dillegently paid my premiums and am shocked at the lack of delivery on services . They are now delaying the process further by attempting to appoint a forensic investigator which will further delay the processing of my claim by at least a month (as informed by the consultant). </p>