Curatorship not clients fault

How it the right mind of this company do they think it is okay for members to wait weeks on end for claims to be be... It is not the client's fault that the company is under curatorship.... Now my car is sitting at the dealer for weeks and I have no alternative transportation... On top of that I was told to pay the bill myself and claim back.... 10 THOUSAND RAND bill how does that even make sense after we have been paying out premium... This is rediculous and ******* and costing me more then I can imagine... This company is just robbing us