Constantia insurance worst service

I received an email from Constantia regarding our Prime Meridian policy that i took in 2012 saying its been cancelled. If you want to keep your policy you must pay all arrear premiums for April, May and June which payment must be made no later than 31 August 2020. I then sent an email on the 04 August 20202 enquiring about the amount that i need to pay. No reply i phone almost everyday the very rude reception just puts me through a ringing phone. I went to their offices on the 21 August apparently they working at home. On the 17 August a lady by the name of Samantha Ruiters sent me a one sentence email asking if i received any help. I rep**** and pleaded with her to help as i have run out of ideas. She never came back to me. Even now i called their landline 5times today the reception just puts me through to a number that rings and goes off.