NJ
Naasif J

1 reviews | Active since Oct 2018

29 Oct 2018, 14:48

Constantia insurance - PATHETIC

2 months after being hijacked, my claim has still not been processed. delay after delay. decision after decision to be confirmed by management. latest iv been told is that the claim is delayed further as i have lodged a complaint with the ombudsman. punishing a paying client for lodging a complaint, which i have every right to about poor service and treatment. WAY TO GO

2 debit orders have gone off since my incident taking premiums, no problem taking my money. complaints department no answer when i called and have left messages and as yet not a single call back... non existent customer service since they do not care about the wel being of their clients.

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Replies (1)
Constantia Insurance Company Limited
Constantia Insurance Company Limited's reply29 Oct 2018, 15:46
Official

Good Day

Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.

Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication.