Constantia Insurance *** service

I'd like to express my dissatisfaction with my insurance company with regards to a claim lodged on 8 April 2019. I was involved in an attempted hijacking on the R511 on my return home to Centurion from home in Rustenburg to first drop off a friend in Kyalami. As I was driving on the R511 that night I noticed a car behind me flashing consistently but decided not to stop as it looked very suspicious. My friend and I continued on our journey but the car was so close that we got scared and drove a bit further so we could get away only to come to a sharp curve that dips turning right and I lost control of it and fell into a ditch. Police were the first to arrive on the scene to assist us. My greatest issue is I am now struggling with the insurance as they have delayed the authorisation of my claim as it took an entire month to authorise which is now affecting my car hire and I'm forced to return the car without having a vehicle to utilise for work and crucial meetings relating to work. I have been calling day in and day out to enquire on what is going with my claim. I'd like to understand their process and their turnaround time as it has taken long enough. I have comp**** with all information needed and made myself available whenever required. Needless to say I have been forced to return the car without a plan and my car remains at BMW Sandton and repairs only commenced this week with more parts still to be ordered.