Constantia Insurance bad experience

I had a vehicle accident on the 29th of July 2020, since then Constantia insurance is delaying with my claim. I have followed all the procedures correctly with accident, I haven’t claimed for a very long time and I pay my premiums every month and is a law-abiding citizen. I have witnesses of the accident and the dr’s letter that treated me at the accident and after the accident at his consulting rooms. I’m very disappointed in the way the insurance is handling my claim, the insurance make you feel unwelcome and like a ******** even though it was a accident. I will not recommend Constantia insurance to any one. A vehicle accident is a very traumatic experience and I don’t need to have this stressful experience with Constantia insurance. Also Constantia Insurance do not communicate with their clients, I have no idea what is happening with my claim. I will be contacting the ombuds man for help.