Complaint : Constantia Insurance.

Policy no : VAPSUR ********** I thought I share this event of what I'm having to experience , to mainly warn everyone thats related to this company or has any claims against this company or maybe wanting to get insurance from this company, "CONSTANTIA INSURANCE"..... On 21/11/2018 I have written out an fill review titled Bad Service , explaining my current experience with the above company. Please feel free to go read it... as it is important for everyone to be aware of how the insurance company is notorious for taking advantage of people wanting coverage, all in order to just maximize their profits. Insurance company spend alot of time on slick marketing to convince you that they are caring professional's who are on your side to help u , if or whenever u get into an accident and need compensation for your lost... Insurance by definition , is meant to help u in your time of need... The reason they spend so much time in creating this impression of helpfulness and caring competence is because they want u to trust them.. they want to be the first phone call u make after an accident and they want u to believe that cooperating fully with every request they make is the best strategy to help get your claim quickly processed. The company underwriting your policy wants u to believe that it has your best interest at heart.... Lol well people I'm sorry to say The problem is that this is all to often NOT the case. As u get to see they exist to make money because they are primarily a business with goals to keep there own pockets full rather than shell out money for a claim... instead of helping you in your time of need , most people would think that insurance company would seek quick resolution to claims that they see as legitimate , even something as simple as a FENDER BENDER .. u are wrong... because what they do not want u to know is.... Knowing that your money (instalments) is being used to gain interest offers them a perfect explanation for what is often referred to or deploy as the "delay & denie" tactic. If your insurances company can delay payment of ur claim it will be able to profit from ur money on the financial markets for a longer period before paying the claim.. You have already being hurt once by trama of accident, you can't imagine getting hurt again by ur own insurance company.. as they fully know that this is a traumatic hectic and confusing time for you, Unfortunately they choose to use this to their advantage .and although you are given a "claims procedure for lodging a claim " to follow , they then employ the infuriating "sit & wait "strategy where they begin a long series of delay tactics.. you would think that their best people would be placed on file to help u get all u deserve. Instead they put their best people on the case to find fault in your claim , in order to deny claim, reduce value of claim or otherwise cause harm to ur case..yet. Although the insured party needs to cooperate to a certain point for the insurance company to do a thorough investigation which you followed as given in their "claims procdure" and chance are that they had sufficient facts to settle ur claim. You are then informed an assessor is appointented to ur claim.. Knowing and understanding that Assessors are highly trained and go through an intense training program , regarding their field of work. And this is what they do on a daily bases, u would think they would be fully aware of all the necessary information or documents needed but here again u are put through another delay tactic commonly used... Assessor asks for information from you in increments .Instead of asking for all necessary information or documents at once, the assessor ask for it a little at a time to delay your claim as long as possible all with unreasonably delays which forces you to sunjected to the frustration and outrage of being forced to wait an arbitrary period of time. When your insurance company starts stalling because they believe you've commited ***** and need to investigate ur claim further, without fully explanation of why or u given no decent reason for being under investigation....then know they are acting in bad faith and they stalling to delay, comfuse and refuse you the client of any legitimate compensstion.. Unfortunately and sadly emough I have and am being put through the above mention by my insurance "Constantia insurance" and I feel they need to be exposed of this. Please just dont take my word for it but go yourself and do some home work , checking on reviews on Constantia insurance , and see how many reviews of the above mention you find on them regarding this. You be surprised..