Cellphone claim taking more than a week to resolve.

On the 1st of June I prepared to drive into town. My phone was in a long Jersey pocket that I *****. I accidentally slammed my phone in my car door while getting into my vehicle. The phone cracked upon impact on the front and back. I took the phone to Vodacom to book it in on the day to provide a quote for repair. I informed my broker on the 3rd of June on the incident and proceeded to provide claim forms and the quote necessary to repair the phone. My brokerage sent all the information to the insurer. The Agreement of loss was received on the 5th of June, signed and sent back for completion of the claim. Today marks the 4th working day since the AOL was signed and sent for payment release. My brokers still did not receive any information on why the claim is being delayed. Vodacom's fixed the phone and we all are now waiting on the Insurance Company to complete the claim. Needles to say that this is not the first time that we have had problems with Constantia's claims procedures. The service is terrible, the claims payments very slow and turn around times even worse. Going on more than a week for a cellphone repair claim to be resolved.

I won't recommend this Insurance Company.