Bad Services

A review of Constantia Insurance Company Limited... Report Bad Services Policy No : VAPSUR ********** Good to one and all. I would like to share my regretful experience with insurance company Constantia. On evening of 08/09/2018 , I was in an unfortunate accident. Due to bad weather and heavy rainfall at the time, my vehicle aqua glided and struct a concrete barrier, lucky enough there was no injury to anyone and damage to vehicle was just fender bender. No structural or mechanical damage at all. Thereafter I followed and compiled to "the claims procedure for lodging a claim" which was provide by my insurance company. Right off the bat , my nightmare began... After handing my vehicle into the assessment centre, and on requesting my hire car. To my surprise ,I was informed that my cover had no hire car approved . Which shocked me as I clearly remembered adding one on... After several calls and requesting my insurance to review my call on when I took policy out for verification, it was found out that I did add on car hire and thereafter I was issued with the car. However that was just the beginning of my nightmare, there after an assesser was appointed to my claim on 12/09/18.. was told process takes 3-5 days and should have result there after. MR Josh Burgess of EOH. When I was contacted by Mr Josh, I compiled and answered all his questions.. Thereafter I daily contacted my insurance requesting process on claim, and received answer still awaiting assesser report. On 21/09/18 at 10:15 I again receive a call from assesser requesting service documents, which I again resent, at around 11am Mr Josh call again requesting if I could meet and take him to where accident occurred, which I did and at the site we found particulars which belong to my car also marks on barrier where my car hit, there after at about 2:30 again Mr Josh calls wanting the cell no for my fiance, I gave him the no again and asked Mr Josh as to why he keeps call when all the information he asking has already being submitted and he should have it. Again at 3;30 MR Josh calls requesting permission to access to my cell phone billing. To which I compiled and gave. Yet although Mr Josh was fully aware from our 1st meeting that my cell phone was not with me during the time of the accident... AFTER submitting the documents to MR Josh on 27/09/18. I continued to followed up with my insurance on my claim. On 03/10/18 I receive a message from insurance " Wendy, the assessor is waiting for information from cellphone company MTN , HE was told 5-7 days from 28/09/18. Feedback will follow by Friday." To my surprise on 04/10/18, I received a msg from insurance stating that they still wait for pages 4&5 as it wasn't clear, and nothing has be sent to MTN . I again immediately resent all documents and requested in writing to why I was given wrong information on 03/10/18 . With no reply. I still continued contacting my insurance daily for progress. Was give run around.. On 19/10/18 I received a msg from insurance stating that the beacon billing didn't put me at place I said I was.. and therefore they had to now appoint an forensic investigator. That was confusing to me as I did not have my cell phone on me, I requested an explanation in writing with the Mtn beacon report, and still haven't being given one. There after again on the 05/11/18 I received message from insurance that Mr Josh states there's an Netstar tracker unit on car and requesting permission to access... My insurance is fully aware I do not have tracker on taking out policy. I also followed up with Netstar by the number my insurance provide , who confirmed there us NO ACTIVE UNIT on my vehicle. I forwarded all the information both to my Insurance and Mr Josh for verification. And still haven't received a decent reply to why and where they got that info from. After completing to all the requirements even after being not given decent revelent answers or replays . My claim is still unresolved, with much regret i thereafter handed my grievance over to the Ombudsmen for review. I am most disappointed with service I receive from Constantia insurance as I found I became victims to unfair , unreasonable delays and bad faith by my insurances.