1 reviews | Active since Mar 2014
Bad service from Prime Meridian Direct
<div>In 2014 my husband took out a Life Grow policy from Prime Meridian Direct at a cost of R749 premium per month. This was paid every month. In February this year, 2020, I received an email from Anthony, Richards and Associates stipulating that this policy will be cancelled due to the fact that Prime Meridian Direct will no longer do life cover and that we will be contacted soon. I contacted them om several occasions to get clarity regards to the policy and future plans regarding the above, but to date have not received any response. Being pensioners receiving only Sassa benefits, this is a very troubled situation. I feel we have been treated unfairly. At our age, we cannot start over when it comes to life cover. Must we now accept that this funds went down the drain? This is not fair or acceptable. Please can somebody explain why we have to except this bad service. This was not our mistake in the first place. We kept our side of the deal. </div>
We completely understand your concern.
Please note, Constantia Insurance Company Limited is the insurer of your policy and has been so since its inception. Prime Meridian Direct (Pty) Ltd was the insurer’s appointed intermediary for product distribution and administration.
The SMS communication and pending cancellation of your policy was independently done by Constantia Insurance Company in their capacity as the Insurer and are outside the scope of our mandate.
Assuring you of our continued best endeavors.
Kind regards,
The PMD Team
We completely understand your concern.
Please note, Constantia Insurance Company Limited is the insurer of your policy and has been so since its inception. Prime Meridian Direct (Pty) Ltd was the insurer’s appointed intermediary for product distribution and administration.
The SMS communication and pending cancellation of your policy was independently done by Constantia Insurance Company in their capacity as the Insurer and are outside the scope of our mandate.
Assuring you of our continued best endeavors.
Kind regards,
The PMD Team