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Tebogo R

1 reviews | Active since May 2013

11 Aug 2018, 07:42

Bad service-Constantia Insurance group

I have been waiting for feedback from Constantia Insurance regarding my claim. The claim was placed on the 27th June 2018. To this day Constantia is ducking and diving. I have waited for 6 weeks for an investigator. There is no sense of urgency. They don't care about their clients. I'm still waiting for feedback on Saturday, 11 August 2018.

I'm also waiting for a month for feedback on cashback. I enquired on the Monday, 2 July 2018. Vapsure is waiting for feedback from Constantia. I have been with Constantia since 2013. I only claimed in 2018. Even if Constantia responds just know its empty promises and more waiting on my side. Really bad service. They don't care about their clients, but they are very quick to take monthly installments. As things stand I'm paying insurance as well as a car that's written off. ****************. I have claimed previously for Windscreen, they couldn't even settle a simple windscreen claim.

Vapsure is looking for information from Constantia, Constantia sends the query back to Vapsure. They are running this company like a really bad ****a shop. Really bad service. They'd probably ask for policy number. Thank me for the rotten service they haven’t provided. Please get your story straight. Here is my claim number: CCCICL- ********** 0 People should be warned about you. You are really bad. Don’t even lie about informing my broker. Come Monday, 13 August 2018, I will be lodging a complaint about the horrible service you provide. I don’t know what delay tactics you are playing. I don’t play games very well. How much longer should I wait for feedback, I only know my car is a write-off. When will I get feedback regarding my car claim and cash back? When will I get investigation feedback? You are dragging your feet, while I’m spending money on transport to work. You also managed to come up with a story for car hire. What story will I get for an investigation that took 6 weeks long? You are very good storytellers. Every complaint I have read it’s about Constantia always not wanting to settle claims. Very bad service.

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Replies (2)
Constantia Insurance Company Limited
Constantia Insurance Company Limited's reply13 Aug 2018, 09:41
Official

Good Day

Thank you for trusting us with your business and for bringing your dissatisfaction to our attention.

Kindly provide your policy number in all further correspondence to us in order that we may maintain suitable records of all communication.

TR
Tebogo R's update20 Nov 2018, 11:26
Reviewer Update
Thanks Constantia for settling my claim. But four months later I'm still waiting for feedback about my Cash back claim. Vapsure claims to know nothing about the cashback that's clearly states yes on my policy schedule. Instead Vapsure wants to pay 2017 premiums for cashback they know nothing about. Apparently, Constantia has to pay some other amounts. About 7 days ago I then escalated the query to Constantia's complaints department, to this day no one has responded. I have been dealing with Tiaan since 2nd July, he never even bothers about my query, I must chase him every week. I know your complaints department is non-existent. I have mentioned the ombudsman, Vapsure/Constantia doesn't care. Can Constantia and Vapsure respond. T. Send my regards to two of your best consultants Wendy and Enos, they were great when they were dealing with my claim. As for Tiaan, 4 months. He wants my bank account number to pay R1080 for 2017 premiums. I had the policy since 2013 and only claimed in 2017. I need a response regarding my query from Constantia/Vapsure. Then I will take further steps based on your combined response.