1 reviews | Active since Aug 2016
ANGRY AND UTTERLY DISGUSTED WITH THIS COMPANY
I received an sms and then an Email advising that the policy I took out for my mother-in-law 8 years ago has now been CANCELLED. I received a call TODAY advising I will not be receiving any of my premiums back!! This is completely unacceptable, the SMS and emails from the ARA group state that there is no need to be alarmed that everything will be explained. Well I just got the following explanation:
Please note we are cancelling the policy as from 1 April 2020, you will have to find an alternative product for your mother-in-law and guess what you will NOT BE REFUNDED!! Now I am more than ALARMED.... I am angry.
Completely and utterly disgusted, this is a violation of my consumer rights. I want my hard earned money back. I have never missed one payment and I don'y believe any Prime Meridian Customer should be treated this way!!
We acknowledge receipt of your complaint.
Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.
Regards,
The Constantia Team
We acknowledge receipt of your complaint.
Kindly provide us with your policy number and contact details in order for us to address you as well as maintain suitable communication records.
Regards,
The Constantia Team
