ABUSING. MONEY FIRST, NO SERVICE. PYRAMID SCHEME. INSURANCE.

I want to file a complaint against Constantia Insurance!!! I, Lindiwe Phewa, have had this insurance policy since 2007. My policy number is A103186SUP.

On the 5th of April 2020, burglars jumped over my house wall and proceeded to bulgarize my car. The burglars ended up taking my car battery, car jack, spare wheel and they tried to take my radio but failed as it was installed into the car(it was a built-in radio).

I later reported this incident on the 6th of April and I spoke to one of the Constantia employees, Pamela Dube. She then told me to open a case which I did but unfortunately couldn't continue due to the lockdown.

On the 17th of July, I contacted my insurance and they assigned a towing company which then towed my car to Black Diamond PanelBeaters. After my car was towed, my case was then appointed to another Constantia employee, Raquel Johnson. Thereafter, I received a phonecall by an assessor, Prehean Naidoo.

During our conversation, Mr Naidoo asked me how the burglars broke into my car as he mentioned that he could see signs of tempering of car wires. His contact details were ***.

After contacting the assessor, Raquel Johnson then assigned a courtesy car which was given to me for a week. However, after 2 days, I received a call from the car hire, Empire Fleet Solution (Pty) Ltd. They then instructed me to return the car as my insurance stated that they must take their car back and I was fully unaware of this happening.

When I contacted my insurance, they then informed me that my claim was rejected because there was no forced exit. This came as a shocker as the assessor had said that there were signs of entry. As a result, they stated that they will no longer "entertain" my case and later referred me to their complaints department which also declined my complaint.

Now, I am awaiting for a response from the Ombudsman for Short-term Insurance (OSTI) . My main concern that I need assistance with, is that my car still resides at Black Diamond PanelBeaters and they are not giving me any access to my car even after asking them to sell my car. Your assistance will be highly appreciated as I feel stuck because I have been with this insurance for a long time, I continue to pay my insurance premium to date but now, I am losing my car.