4 months of Hell

<p>I reported a motor vehicle claim on the 5th of December 2016, and as at 04 April 2017. Forward 4 months later I'm still waiting for an "approval". Meanwhile, I do not have a car since I had to return theirs (courtesy) and I have been paying my premiums in that period.</p> <p> </p> <p>The only time I receive updates from CONSTANTIA is if I call in and hold the line for nothing less than 10 minutes to speak to my claims handler, Nkululelo - in the absence of which no one from their office bothers to update me or inform me of the many changes that have to date submerged. </p> <p> </p> <p>Upon seeing that no update is forthcoming, I again contacted the CONSTANTIA, and was informed that their Investigator was still investigating (this process Weeks went by and still no update, and on the 1st of February 2017, authorization (approval) was sent, however, no action to this effect was taken. My car has been parked in a yard somewhere, while the "approved repairer" keeps telling me that they are still awaiting parts. </p> <p>On the 9th of March, I went to their offices and demanded they pay the money directly to me and I will take it upon myself to fix the car, was promised that this will be finalized on Monday the 13th, that never happened. </p> <p>To my dismay, I was informed on the today 15 March 2017 that a second assessor must be appointed to run a diagnostic on my vehicle. I was told that they have a right to reinstitude an investigation (this clause is not in the policy wording). Fast forward today (4th April) This witch hunt of an investigation has still not being completed.</p> <p> </p> <p>It is evident that CONSTANTIA INSURANCE is trying to go out of its way to ensure that my claim is repudiated. This matter will not rest until it is dealt with by the STIO and further legal action is being considered.</p>