Unfriendly experience and ********** apathy

I contacted CRF for information about their fund.

I am not a member but I required information to provide my client with accurate information.

The person assisting me seemed rushed as if I was bothering her. When my query required some clarification from her side, she responded with "What are you asking me?" I did not require personal information of anyone. Just some general fund rules that would allow me to provide a member (my client) with the right advice. On top of the this unfriendly experience and ********** apathy, she puts the phone down in the middle of my sentence. I understand now why employers leave the fund upon retirement. I really believe in providing my clients with the correct information and right advice. I meet many City of Cape Town employees as potential clients and will most likely share my experience if I need to empathize with them.