Please close your doors if u cannot be contacted!!!!

What is the point of CRF having contact platforms if u cant get through. I requested 'call back', email,phone 50 times,whatsup without spekaing to anyone. I understand that there flooded with queries,and I didnt expext an immediate response,but it ha ls been a month. I need clarity re my 2pot and other retirement related queries. This is bad,and I am trusting these people with my money?