Extremely Disappointing Two-Pot Withdrawal Process

I am incredibly frustrated with the poor service provided by CRF regarding my two-pot withdrawal. This process has been in preparation for quite some time, and yet CRF seems completely unprepared to handle it efficiently. Today, I tried calling them so many times just to get hold of someone! When I finally reached a consultant, She said I must send my docs to her email address while I was still holding for her to confirm if she got the docs she hang up the phone her name is Zukie. The other consultant opened my file to check my status in the processing queue or confirm whether the documents I submitted were correct, he said it was all in order I should expect the payment this week but they don't say when. How is it possible that they have had so much time to prepare for this process, yet customers are left in the dark with zero communication or assistance? CRF needs to seriously improve its communication and efficiency, as this is not acceptable for an organization that handles such important matters. This is very sad shame.