Extremely Disappointing Two-Pot Withdrawal Process

I am incredibly frustrated with the poor service provided by CRF regarding my two-pot withdrawal. This process has been in preparation for quite some time, and yet CRF seems completely unprepared to handle it efficiently.

Today, I tried calling them 17 times just to get hold of someone! When I finally reached a consultant, they were unable to give me any useful information. The consultant couldn't even open my file to check my status in the processing queue or confirm whether the documents I submitted were correct. How is it possible that they have had so much time to prepare for this process, yet customers are left in the dark with zero communication or assistance?

CRF needs to seriously improve its communication and efficiency, as this is not acceptable for an organization that handles such important matters. This experience has been nothing short of a nightmare.

Top it off there are people that app**** for two pot withdrawal on the 9th of September and they received their money yesterday the 14th of October. But i app**** on the 4th when the mobile application became available and i still have not received my withdrawal or an update as to when i can expect funds.