DISGUSTING SERVICE

Myself and my colleagues all app**** for the two-pot on the 5th September. Two weeks later I called to follow up and was told they were in the process of capturing the applications and we would receive an email on the status of our application by the Monday. That never happened. Then 2 weeks after that I called again and was rudely told "wait till the end of October", I asked the consultant why other pension fund administrators are letting their members know the status of their application or they can track it on the app but CRF don't and why members from other pensions have already been paid out and yet we are still waiting. It is difficult to get hold of them to follow up for the last few days the calls just cut and when you do get through the staff are so rude and unhelpful. Really disgusted with their service.