CRFund Abysmal management of members

On the 6 September 2024, I app**** for the Two pot system with a withdrawal claim form and added all necessary documentention as required. I received an automatic response @10:42 that very day. I did my due diligence contacting them to find out if my forms was filled out correctly and was told it was done perfectly with all necessary documentation attached. No further communication was made on the side of CRF as all calls made was by me until this given day, with no transparency on the side of CRF. On speaking to respective consultants, I asked about the process and was told that it would take 6 - 8 weeks. Also mentioning in the same breath that they will only start capturing forms from the 1 October 2024 as they were waiting for the August contribution to be added before payouts would start taking place. Today is the 15 October 2024 after dropping nothing less than about 5 of my calls, I got through to a consultant, where my call was again dropped while speaking to her. I just can't get through to them, as my calls get dropped at 1min of waiting time thereafter. I was still given no clear times lines pertaining to my payout although being well aware of applicants who app**** after me being payed out. This is very dissapointing and unprofessional conduct from the side of CRFund