Bad CRF

Terrible, since I did my application on the 9 September 2024 it showed pending. Then on the 7 October it went from pending to processing, when I phone on the 7 October the consultant told me they are busy processing my claim. Today the 10 October I phoned back again because it was still showing processing another comsultant told me that I must check my application on the app because it looks like there is documents required from them or my signature could be missing. Again when I checked on the app it does allow me to go to the next page as it keep saying I allready submitted a claim for this year. Now you must know my patience is up to here with this funds incompetence. Then I phone again and I spoke to another consultant she said she will forward my query to the relevant department, beacuse she dont dont know why I cant go to the next page to see which information is missing. Now I am waiting to hear from them will let you know as soon as I receive a response.