No After sales service at all

I have a 11 month old ford figo that cannot be fixed. I have had the car there more than 6 times in the last 11 months. every time they fix it the problem returns. I asked the DP if he would help me to settle this one and take another and before I could say take another He said \there is not half a chance"I then asked for the regional sales directors number and he said I will never get a hold of him and put me onto customer care. I then said that his aftersales service does not exist and I will go to hello peter and the ombudsman and papers for help and he said that he has well paid attorneys I must not threat i told him its a promise not a threat. I then left. Best part is the figo I had before this was also brand new and also bought it from this branch and it gave me just as much trouble."""