Bad Service Experience @Ford Boksburg.

Booked my car for service and repairs. Dropped the car 07:30 on monday 04 Novemeber. Explained to the lady that they must check the aircon because I was told is leaking water from the dashboard radiator, all good. Later i got a call that they send me a quote and I asked did you also quote me for aircon repairs, the lady said there is nothing wrong with your aircon but we will double check, ok. Got a call again and I was told that pressure test has been done and there is nothing wrong with the aircon radiator. Fine please do the service then. My thought service will be done is even on the quote. Wednesday 06 November collected the car at around 16:00 and the service lady tells me that the aircon is truly leaking and the technician gave her the false report and unfortunately they have to refund me!!! Really you did not repair my aircon and you informed me all is good??? Got really upset because the car is been used by my wife and I dont want her to struggle. Now the refund, they wanted my copy of ID/Drivers license and my banking details. I have given them but after a day a received an email from them wanting proof of my banking details, they must just refund and stop this bad experience for me. I regret ever taking my car to Consolidated Auto Boksburg. I should have taken the car to Imperial Kempton Park as always.